Business and Professional Communication

Business and Professional Communication

Preface Our Organizing Feature: KEYS for Workplace Excellence Overview of the Book: Entering, Developing, Excelling, Presenting, and Surviving in the Workplace Acknowledgments 1. Business and Professional Excellence in the Workplace Business and Professional Excellence in Context KEYS for Workplace Excellence Defining Communication The Importance of Communication Communication: A Complex Process Principles of Communication Communication Apprehension Communication Ethics Summary Discussion Questions Terms to Remember I. ENTERING THE WORKPLACE 2. Landing The Job The Job-Seeking Process Stage One: Exploring Stage Two: Researching Stage Three: Applying Stage Four: Interviewing Stage Five: Following Up Stage Six: Accepting Keys to Excellence in the Job-Seeking Process Discussion Questions Terms to Remember 3. Getting to Know Your Diverse Workplace Learning Your Workplace Culture Assimilating College Students Diversity in Your Workplace: Some Important Concepts Examples of Diversity In Professional Contexts Keys to Excellence in Getting to Know the Diverse Workplace Discussion Questions Terms to Remember II. DEVELOPING IN THE WORKPLACE 4. Building Relationships Through Interpersonal Communication The Importance of Layers and Listening Exploring Relationships Types at Work The Line Between Professional and Personal Professional Etiquette Keys to Excellence in Interpersonal Communication Discussion Questions Terms to Remember 5. Strengthening Connections With Team Communication How Do Groups Differ from Teams? The Role of Communication in Team Building Sharing Leadership Problem Solving Cultivating Innovative Thinking Conflict Keys to Excellence in Team Communication Discussion Questions Terms to Remember III: EXCELLING IN THE WORKPLACE 6. Communicating Excellence With Technology Communication and Technology: Tools for Professionals Maintaining Professional Excellence Online Drawbacks of Technology Keys to Excellence With Communication and Technology Discussion Questions Terms to Remember 7. Writing With Professional Excellence The Importance of Written Communication Types of Written Communication Keys to Excellence in Written Communication Discussion Questions Terms to Remember 8. Leading With Professional Excellence What Is Leadership? Utilizing Power Improving Communication With Leadership Theories Hiring the Right Team Following Up and Following Through Communicating About Your Team Dealing With Difficult People Giving Feedback Managing Your Public Image Keys to Excellence in Leadership Discussion Questions Terms to Remember IV. PRESENTING IN THE WORKPLACE 9. Informing and Persuading With Professional Excellence The Importance of Presenting With Professional Excellence Identifying Presentation Opportunities and Purposes Speaking to Inform Speaking to Persuade Keys to Excellence in Professional Presentations Discussion Questions Terms to Remember 10. Designing a Speech With Professional Excellence Analyzing the Audience Analyzing the Context Researching Organizing Your Presentation Introductions Conclusions Language Keys to Excellence in Professional Presentations Discussion Questions Terms to Remember 11. Delivering a Speech With Professional Excellence Delivering the Presentation With Professional Excellence Supporting Aids: Adding Some Bling Practice Makes Perfect Team Presentations Keys to Excellence

Lukk