Reaching The Goal

How Managers Improve a Services Business Using Goldratt's Theory of Constraints (Adobe Reader)

Would You... To Your Mother

Hearing the Voice of the Customer

Magnetic Service

The Secrets of Creating Passionately Devoted Customers

Branded Customer Service

The New Competitive Edge

Branded Customer Service

The New Competitive Edge

Microsoft CRM 3 For Dummies

Secrets of Successful Complaint Handling

The Best Complaint Handling Strategies and How to Make Them Work

Fast and Efficient Context-Aware Services

Business Is the People & People Are the Business

Break One and the Other Will Break, How Ethics and Etiquette Protect Both

User is Always Right, The

A Practical Guide to Creating and Using Personas for the Web

What Customers Want

Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Customer Loyalty

A Guide for Time Travelers

Life After the 30-Second Spot

Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising

Fourth International Conference on Advances in Steel Structures

Passionate and Profitable

Why Customer Strategies Fail and Ten Steps to Do Them Right!

Indispensable

How To Become The Company That Your Customers Can't Live Without

Delivering Legendary Customer Service

Six Principles of Service Excellence

A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary

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Managing Customer Relationships

A Strategic Framework

Breaking Through

Implementing Customer Focus in Enterprises

Revolutionize Your Customer Experience

Levels of Corporate Globalization

Developing a Measurement Scale for Global Customer Management

Simply Better

Winning and Keeping Customers by Delivering What Matters Most

Call Center Operation

Design, Operation, and Maintenance

Competing in a Service Economy

How to Create a Competitive Advantage Through Service Development and Innovation

Customers Are People ... The Human Touch

Thank God It's Sunday!

The Gospel of Customer Service

Building Great Customer Experiences

CRM

Redefining Customer Relationship Management

Attracting Perfect Customers

The Power of Strategic Synchronicity

Attracting Perfect Customers

The Power of Strategic Synchronicity

CRM Handbook, The

A Business Guide to Customer Relationship Management

Emotional Value

Creating Strong Bonds with Your Customers

Emotional Value

Creating Strong Bonds with Your Customers

Customer Loyalty and Success

Customer Service Pocketbook: 3rd Edition

Customer Service Pocketbook: 3rd Edition