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"This new slim volume [contributes to] a debate about the gap between the theory of public sector management and the practice of managing emergency services ... This starts with the strategic leaders of today reading books like this and questioning the structures that currently surround them and asking what needs to change." Emergency Services Times

"There has never been greater need for a thorough exploration of emergency services management. In the context of rapidly evolving political, economic and social crises, Paresh Wankhade and Peter Murphy combine a deft combination of public management theory with a nuanced recognition of the peculiarities of the emergency services context. With insights into emergencies such as the Covid-19 pandemic and the Manchester Arena bombing, this concise book is invaluable to academic researchers, teachers, practitioners and policy makers for many years to come." Ian C. Elliot, Director of Education, Newcastle Business School, UK

"This timely publication is fundamental reading for leaders within emergency services. As all blue light services grapple with a dramatically changing landscape, the period of post-pandemic recovery and a challenged financial outlook, the need for ingenuity and innovation has never been more important. A compendium of contemporaneous research, this book is vital reading to ensure leaders learn from the past and can accurately visualise the future." Andy Swinburn, Director of Paramedicine, Welsh Ambulance Services NHS Trust

"With insights into the emergency services’ black box, this book takes the reader on a journey into an un-discovered arena, steeped in complexity and yet essential for governments, public sector managers and scholars to understand and negotiate with skill". Yvonne Brunetto, Southern Cross University, Australia

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