How Users Matter
The Co-Construction of Users and Technology
Nelly Oudshoorn (Redaktør) ; Trevor Pinch (Redaktør) ; Nelly Oudshoorn (Innledning) ; Trevor Pinch (Innledning) ; Christina Lindsay (Innledning) ; Ronald R. Kline (Innledning) ; Sally Wyatt (Innledning) ; Anne Sofie Laegran (Innledning) ; Dale Rose (Innledning) ; Stuart Blume (Innledning)
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The essays in part I show that resistance to and non-use of a technology can be a crucial factor in the eventual modification and improvement of that technology; examples considered include the introduction of the telephone into rural America and the influence of non-users of the Internet. The essays in part II look at advocacy groups and the many kinds of users they represent, particularly in the context of health care and clinical testing. The essays in part III examine the role of users in different phases of the design, testing, and selling of technology. Included here is an enlightening account of one company's design process for men's and women's shavers, which resulted in a "Ladyshave" for users assumed to be technophobes. Taken together, the essays in How Users Matter show that any understanding of users must take into consideration the multiplicity of roles they play-and that the conventional distinction between users and producers is largely artificial.
The relationships between technologies and their users are intimate and important. This fine collection of essays will engage readers in fields as diverse as sociology of technology, cultural history, and marketing. -- Donald MacKenzie, School of Social and Political Studies, University of Edinburgh