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"This is the most complete, concise and usable reference I have ever read on the subject of reliability"

Phil Hendrix, President and Founder, Hendrix Precision

"This is THE book to guide you through conducting an RCFA. For more than thirty years, Randy has been the go-to engineer for investigating and solving failures. Now he’s sharing his experience and success stories to help others. After walking the reader through the basics of the RCFA process, his approach in using that information for application is straight forward and practical, with great examples and case studies. This is a must-have resource for those in maintenance and reliability."

Tom Mauter, Supplier Quality Assurance Manager, International Paper

"This book is a home run for anyone that has the drive to get to root cause! Following the '5 Rights' detailed in this book will improve your team’s ability to conduct a successful RCFA and eliminate re-occurring breakdowns forever."

Randy Short, Manufacturing Excellence Director Maintenance & Reliability, Essity

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