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"The author expertly projects enhanced and practicable frameworks and solutions updated with the latest analysis, risks, benefits, impact and developments in relation with process automation, relevant strategy and change in the workforce. This fifth edition is well supported by revised case studies."

- Reza Mohammadi, MSc Programme Director at Heriot-Watt University, Edinburgh Campus

"This text is a must for all business process improvement professionals, and is regularly opened in my process-related work for both public and private sector organisations. From early career to seasoned expert, this book’s theory and practical examples can add a string to anyone’s bow."

- Declan Norrie (LLB, BSc(REM)), public sector legal and consulting advisor

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«

'The author expertly projects enhanced and practicable frameworks and solutions updated with the latest analysis, risks, benefits, impact and developments in relation with process automation, relevant strategy and change in the workforce. This fifth edition is well supported by revised case studies."

- Reza Mohammadi, MSc Programme Director at Heriot-Watt University, Edinburgh Campus

'This text is a must for all business process improvement professionals, and is regularly opened in my process-related work for both public and private sector organisations. From early career to seasoned expert, this book’s theory and practical examples can add a string to anyone’s bow.'

- Declan Norrie (LLB, BSc(REM)), public sector legal and consulting advisor

»