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The Fearless Organization

Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

Conquer the most essential adaptation to the knowledge economy


The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. Les mer
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Vår pris: 295,-

(Innbundet)
Leveringstid: Sendes innen 7 virkedager
På grunn av Brexit-tilpasninger og tiltak for å begrense covid-19 kan det dessverre oppstå forsinket levering.

Om boka

Conquer the most essential adaptation to the knowledge economy


The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent-but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing.


This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation.





Explore the link between psychological safety and high performance

Create a culture where it's "safe" to express ideas, ask questions, and admit mistakes

Nurture the level of engagement and candor required in today's knowledge economy






Follow a step-by-step framework for establishing psychological safety in your team or organization



Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.

Fakta

Innholdsfortegnelse

Introduction xiii


What It Takes to Thrive in a Complex, Uncertain World xiii


Discovery by Mistake xvi


Overview of the Book xviii


Endnotes xxi


PART I The Power of Psychological Safety 1


Chapter 1 The Underpinning 3


Unconscious Calculators 4


Envisioning the Psychologically Safe Workplace 6


An Accidental Discovery 8


Standing on Giants' Shoulders 12


Why Fear Is Not an Effective Motivator 13


What Psychological Safety Is Not 15


Measuring Psychological Safety 19


Psychological Safety Is Not Enough 21


Endnotes 22


Chapter 2 The Paper Trail 25


Not a Perk 26


The Research 29


An Epidemic of Silence 30


A Work Environment that Supports Learning 35


Why Psychological Safety Matters for Performance 39


Psychologically Safe Employees Are Engaged Employees 41


Psychological Safety as the Extra Ingredient 43


Bringing Research to Practice 45


Endnotes 46


PART II Psychological Safety at Work 51


Chapter 3 Avoidable Failure 53


Exacting Standards 54


Stretching the Stretch Goal 60


Fearing the Truth 63


Who Regulates the Regulators? 66


Avoiding Avoidable Failure 68


Adopting an Agile Approach to Strategy 70


Endnotes 72


Chapter 4 Dangerous Silence 77


Failing to Speak Up 78


What Was Not Said 79


Excessive Confidence in Authority 83


A Culture of Silence 86


Silence in the Noisy Age of Social Media 92


Endnotes 97


Chapter 5 The Fearless Workplace 103


Making Candor Real 104


Extreme Candor 109


Be a Don't Knower 113


When Failure Works 116


Caring for Employees 119


Learning from Psychologically Safe Work Environments 123


Endnotes 124


Chapter 6 Safe and Sound 129


Use Your Words 130


One for All and All for One 135


Speaking Up for Worker Safety 138


Transparency by Whiteboard 142


Unleashing Talent 146


Endnotes 147


PART III Creating a Fearless Organization 151


Chapter 7 Making it Happen 153


The Leader's Tool Kit 154


How to Set the Stage for Psychological Safety 158


How to Invite Participation So People Respond 167


How to Respond Productively to Voice - No Matter Its Quality 173


Leadership Self-Assessment 181


Endnotes 183


Chapter 8 What's Next? 187


Continuous Renewal 187


Deliberative Decision-Making 189


Hearing the Sounds of Silence 191


When Humor Isn't Funny 193


Psychological Safety FAQs 195


Tacking Upwind 208


Endnotes 209


Appendix: Variations in survey measures to Illustrate Robustness of Psychological Safety 213


Acknowledgments 217


About the Author 219


Index 221