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Human Resource Management in Service Work
«'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal»
'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal Les mer
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'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal
Detaljer
- Forlag
- Red Globe Press
- Innbinding
- Paperback
- Språk
- Engelsk
- Sider
- 237
- ISBN
- 9780333774410
- Utgivelsesår
- 2001
- Format
- 24 x 16 cm
Om forfatteren
MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.
Anmeldelser
«'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal»