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"Yan Jin and Lucinda Austin have pulled together an impressive list of crisis communication scholars whose research on various aspects of social media and crisis couldn’t be more timely--from a review of social media in a global context to misinformation, the book examines current issues in social media and crisis, foundations and frameworks and provides case studies. It is edited with dexterity. It is a "must have" in any crisis communication course and highly recommended."

Amiso M. George, Texas Christian University, USA

"This book provides a one-stop, evidence base for new benchmarks of good practice in social media crisis communication. Its frameworks, methodologies, and insights cross multiple stages of crisis and disaster cycles and provide readers with relatable and global case studies and methods to design and evaluate real-world or in-class interventions or activities."

Amisha Mehta, Queensland University of Technology, Australia

“Excellent integration of research, theory and application written through a social media lens.”

Terry L. Rentner, Bowling Green State University, USA

“In an era when so many of us are trying to determine how best and when to use social media in the wake of a crisis, Social Media and Crisis Communication provides valuable and relevant content. Whether you are studying crisis communications or involved in planning and execution for an organization, this volume will give you essential background for solid decision-making.”

Matt Tidwell, University of Kansas, USA

"'[This book] offers clear thinking, illustrated by sufficiently articulated details, to help crisis communicators in high-pressure situations deliver [...] through carefully considered actions."

B. St. John, University of Colorado-Boulder, for CHOICE June 2023

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"Yan Jin and Lucinda Austin have pulled together an impressive list of crisis communication scholars whose research on various aspects of social media and crisis couldn’t be more timely--from a review of social media in a global context to misinformation, the book examines current issues in social media and crisis, foundations and frameworks and provides case studies. It is edited with dexterity. It is a "must have" in any crisis communication course and highly recommended."

Amiso M. George, Texas Christian University, USA

"This book provides a one-stop, evidence base for new benchmarks of good practice in social media crisis communication. Its frameworks, methodologies, and insights cross multiple stages of crisis and disaster cycles and provide readers with relatable and global case studies and methods to design and evaluate real-world or in-class interventions or activities."

Amisha Mehta, Queensland University of Technology, Australia

“Excellent integration of research, theory and application written through a social media lens.”

Terry L. Rentner, Bowling Green State University, USA

“In an era when so many of us are trying to determine how best and when to use social media in the wake of a crisis, Social Media and Crisis Communication provides valuable and relevant content. Whether you are studying crisis communications or involved in planning and execution for an organization, this volume will give you essential background for solid decision-making.”

Matt Tidwell, University of Kansas, USA

"'[This book] offers clear thinking, illustrated by sufficiently articulated details, to help crisis communicators in high-pressure situations deliver [...] through carefully considered actions."

B. St. John, University of Colorado-Boulder, for CHOICE June 2023

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