Klaus Nielsen, partner at Global Business Development, a PMI Registered Education Provider, has more than 15 years of experience in project/program management and business analysis/requirements management. Klaus is Cambridge educated, has an MBA in both Technology and HRM, and a graduate degree in Chinese. He earned his PMP, PMI-ACP and PMI-RMP credentials from the Project Management Institute, is a Certified Scrum Master (CSM), and is ISTQB, PRINCE2, Managing Successful Programme (MSP), Sig Sigma, and ITIL certified. Mr. Nielsen has written numerous articles for industry publications worldwide, is the author of the book entitled I am Agile, is a frequent speaker at trade events, and is an instructor at the IT University of Copenhagen. At Global Business Development, he trains 200-300 professionals each year, and provides consulting services to businesses ranging from small start-ups to top 500 companies.