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Global Tourism and Informal Labour Relations

The Small Scale Syndrome at Work

The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. Les mer
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Vår pris: 2531,-

(Innbundet) Fri frakt!
Leveringstid: Sendes innen 21 dager
På grunn av Brexit-tilpasninger og tiltak for å begrense covid-19 kan det dessverre oppstå forsinket levering.

Om boka

The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management iniatives, trade unionism and industrial action.

Fakta

Innholdsfortegnelse

Confronting global tourism; policy dilemmas and the small scale lens; research method and design; a small scale labour syndrome; the small scale syndrome at work I - informal labour relations; the small scale syndrome at work II - competing for loyalty; relating to theory; questions for management, labour and community. Appendices: the world's small developing states - basic data; management questionnaires, SBH and TDR; employee questionnaires, SBH and TDR.