«Tony brings his customary wisdom and insight to a range of urgent issues, many of which are not widely written about, yet which pose increasing challenges for today's dispute resolution practitioners. This is an essential read for professionals across all dispute contexts, wanting to enhance their practice. Timely, thought-provoking and illuminating.»

Andrew Sims, Independent Mediator, Consultant and Trainer

«This book offers reflections on mediation process and practice, revealing the author's deep knowledge of theory and practice. It brilliantly addresses problems and issues which concern mediators. Each chapter delivers a short masterclass. It may challenge some mediators' ideas; it will certainly help them to hone their skills.»

Margot Moffitt LLB FMCA, Family Mediator and Director of Family Mediation North East

«This book is a timely reminder of what it means to be a mediator. Packed with practical examples, theoretical insights and historical perspectives; an excellent primer for the novice mediator and a welcome refresher for the experienced (and sometimes jaded!) practitioner.»

Marilyn Webster, Director, Prime Resolution Ltd.